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CXL Platinum How Can I Find The Activation Key?

Discussion in 'Tech Support' started by prismaticmarcus, Jan 24, 2015.

  1. prismaticmarcus

    prismaticmarcus Unskilled Worker

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    Hi,

    I'm wanting to preorder XXL and due to email issues, no longer have the game activation key. I've contacted Focus but they haven't replied.

    Would it be buried in the game files somewhere? How can i retrieve it?

    Cheers,
     
  2. The Funky Monk

    The Funky Monk Moderator
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    I uninstalled CXL a few days ago and when I did it asked me if I wanted to deactivate my serial. It also displayed my serial so I copied it down.
     
  3. prismaticmarcus

    prismaticmarcus Unskilled Worker

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    cool ta
     
  4. prismaticmarcus

    prismaticmarcus Unskilled Worker

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    well, that was alarming! it didn't display during the uninstall but it did during the reinstall. phew!
     
  5. prismaticmarcus

    prismaticmarcus Unskilled Worker

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    and now steam doesn't like the key. sigh...
     
  6. The Funky Monk

    The Funky Monk Moderator
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    Wouldn't you have it an email? I actually thought steam kept the serials.
     
  7. prismaticmarcus

    prismaticmarcus Unskilled Worker

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    no my outlook died and killed my pst files so i don't have the email. and i didn't buy it through steam. i see on the focus forum that others are having the same issue
     
  8. The Funky Monk

    The Funky Monk Moderator
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    Ah, so when preordering you are putting in your key and steam doesn't recognise it. That sucks.

    The only thing I can suggest is to wait, I've sent them emails and they got back to me two weeks later.

    I assume you filed out the form on this website.

    http://www.focus-home.com/index.php?rub=support
     
  9. prismaticmarcus

    prismaticmarcus Unskilled Worker

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    yeah, i did. then i remembered that the order was fulfilled via Metaboli, so i've sent them a message as well.
     
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