1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  2. If you are going to register on XLNation, please make sure you do not use a proxy server.
    If you use a proxy server your registration will most likely get blocked due to spammers and hackers using proxy servers to hide their real IP address.

    If your using your home or work IP address and have not received your registration email, check your spam folder.
    PLEASE DO NOT ASK TO HAVE YOUR ACCOUNT DELETED IF YOU HAVE POSTED IN THE FORUM! If so we do not delete accounts due to the mess it can make on the forum.
    Dismiss Notice
  3. Please see the following thread for more information
    XLN's future is looking bad
Cookies New Members Urgent help needed if we are to live on

CXL Platinum Steam - Startup

Discussion in 'Tech Support' started by ElitezXLNation, Sep 4, 2014.

Page 2 of 3
  1. ElitezXLNation

    ElitezXLNation Unskilled Worker

    Joined:
    Sep 3, 2014
    Messages:
    40
    Likes Received:
    0
    Most of that stuff I've already done, such as updating my graphics card. I tried the 3GB switch, still nothing. Disabling my antivirus, changing screen resolution, nothing. Thanks for your help, and I'd love to be able to play this game again.
     
  2. KevinTheCynic

    KevinTheCynic Executive

    Joined:
    Aug 23, 2014
    Messages:
    129
    Likes Received:
    28
    This page has a number of replies to various issues for crashed games. I've used some already and found that they do work so give it a read, particularly the sections titled: -
    AutoSave corruption
    User file corruption
    :)

    http://forum.citiesxl.com/viewtopic.php?f=68&t=2195
    P.S. I meant to say also that although the page talks about CXL 2011, it works for others as well, I'm running CXL Platinum and it worked as advertised.
     
  3. ElitezXLNation

    ElitezXLNation Unskilled Worker

    Joined:
    Sep 3, 2014
    Messages:
    40
    Likes Received:
    0
    First off, thanks for replying.

    However, still nothing. I've done all this stuff before. Deleting the focus home interactive, files inside it, same thing. I tried the new methods, but still came up empty.
     
  4. KevinTheCynic

    KevinTheCynic Executive

    Joined:
    Aug 23, 2014
    Messages:
    129
    Likes Received:
    28
    Damn! Sorry that wasn't any help and unfortunately that's about as technical as I'm capable of :(
     
  5. ElitezXLNation

    ElitezXLNation Unskilled Worker

    Joined:
    Sep 3, 2014
    Messages:
    40
    Likes Received:
    0
    It's alright. I'm sure a genius will eventually come around and make me feel stupid.
     
  6. KevinTheCynic

    KevinTheCynic Executive

    Joined:
    Aug 23, 2014
    Messages:
    129
    Likes Received:
    28
    Make BOTH of us feel stupid haha.
    Out of curousity, did you submit a tech error to Steam at all? I'd be interested to see what they have to say.
     
  7. ElitezXLNation

    ElitezXLNation Unskilled Worker

    Joined:
    Sep 3, 2014
    Messages:
    40
    Likes Received:
    0
    I posted something on the forums for Cities XL, but nothing to Steam directly. I don't feel like dealing with their support.
     
  8. KevinTheCynic

    KevinTheCynic Executive

    Joined:
    Aug 23, 2014
    Messages:
    129
    Likes Received:
    28
    I can very much understand your viewpoint, I have found their tech support, shall we say... less than "supportive", a few times
     
  9. ElitezXLNation

    ElitezXLNation Unskilled Worker

    Joined:
    Sep 3, 2014
    Messages:
    40
    Likes Received:
    0
    Agreed. I always turn to the community first when dealing with problems.
     
  10. skullz613

    skullz613 Administrator
    Staff Member

    Joined:
    Aug 21, 2014
    Messages:
    2,203
    Likes Received:
    2,250
    Its probably worth still contacting the steam support. You might get someone helpful.
     
  11. ElitezXLNation

    ElitezXLNation Unskilled Worker

    Joined:
    Sep 3, 2014
    Messages:
    40
    Likes Received:
    0
    Alright, I'll try. Just got to hope, I guess.
     
  12. QuantumQQ

    QuantumQQ Vagabond

    Joined:
    Sep 9, 2014
    Messages:
    2
    Likes Received:
    0
    You know.. just about as soon as I gave up, I did something and the game started working..
    I use an overlay called Overwolf.
    I closed it and the game started working, like no problem.. no crashes at all.

    There's a chance that anything that overlays with it, like a steam's game integration might be causing the crashing. So try disabling the the steam overlaying.
     
  13. ElitezXLNation

    ElitezXLNation Unskilled Worker

    Joined:
    Sep 3, 2014
    Messages:
    40
    Likes Received:
    0
    Well your post definitely got my hopes up, I tried it, restarted Steam and ran the game. Crashed on launcher as usual.

    Thanks for replying.
     
  14. Skater27

    Skater27 Executive

    Joined:
    Aug 30, 2014
    Messages:
    173
    Likes Received:
    18
    Apparently several other games from steam have had the same problem.
    Try reinstalling steam.
    Also try offline mode.
     
  15. ElitezXLNation

    ElitezXLNation Unskilled Worker

    Joined:
    Sep 3, 2014
    Messages:
    40
    Likes Received:
    0
    Same result as always. I don't get any more logs in my Focus Home Interactive folder, does that mean its the same error?
    Thanks for replying.
     
  16. ElitezXLNation

    ElitezXLNation Unskilled Worker

    Joined:
    Sep 3, 2014
    Messages:
    40
    Likes Received:
    0
    I just looked in log file and noticed I'm not getting any error reports. I deleted my log folder and launched the game so it might give me an error report, but nope. Does anyone know what this means?
     
  17. Skater27

    Skater27 Executive

    Joined:
    Aug 30, 2014
    Messages:
    173
    Likes Received:
    18
    It means you already have steam running in an abnormal state.
    Either kill it in the process manager or reboot.
    If you click the X on the online offline dialog that is what happens.

    If you want to start from scratch.
    Kill steam or reboot.
    Uninstall CitiesXL and steam.
    Move any mods to another directory
    Delete the AppData and steam directories.
    Use a registry cleaner to remove residual traces.
    Re-download CitiesXL from steam and install.
     
  18. ElitezXLNation

    ElitezXLNation Unskilled Worker

    Joined:
    Sep 3, 2014
    Messages:
    40
    Likes Received:
    0
    Alright, I'll re-download CitiesXL tonight. Will get back to you on the news in the Pacific Time morning.
     
  19. ElitezXLNation

    ElitezXLNation Unskilled Worker

    Joined:
    Sep 3, 2014
    Messages:
    40
    Likes Received:
    0
    Sorry for the late reply, but it didn't work. I get an error log, but it's the same exact thing I had before. Anyway, thinks for replying.
     
  20. Skater27

    Skater27 Executive

    Joined:
    Aug 30, 2014
    Messages:
    173
    Likes Received:
    18
    You have the disk space?
    You don't have access restrictions on the directories or files?
    Steam and CitiesXL are usable by everyone not just you?
     
(You must log in or sign up to post here.)
Page 2 of 3

Share This Page